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Store info

Mon-Fri, 9am-9pm

Mon-Fri, 9am-9pm

Shipping and Returns

SHIPPING

  • Shipping cost for Georgian customers is GEL 6 delivered via Express Courier. Delivery time is 7 business days.
  • International customers pay for shipping via EMS express mail service. The cost is $10. Shoes are delivered during 15-20 business days.
  • International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.
  • In case of several unsuccessful delivery attempts by customer’s fault, cost of resending package is covered by customer.

 

RETURNS

  • All idèe fixe shoes are made on pre-order, so they can’t be returned unless they’re damaged due to shipping or factory fault. In this case we cover the cost of receiving it back
  • Please, note that in case of aforementioned damage, return authorization must be made within 48 hours after receiving an order. Otherwise, we can’t authorize return/refund.
  • Please, reach out to [email protected] for return authorization and provide a brief reason for your return. Please, attach photo to visualize the damage or fault.
  • Returns must be shipped within three business days of receiving return authorization. Please, provide us with tracking information.
  • Please, allow up to 10 days for your refund to process.
  • We reserve the right to refuse any returned item that does not meet our return policies.

 

Georgia / Other Countries